Delivery information

Saltire Candy aim to get the freshest confectionery to your door in the quickest time possible.

Standard UK Delivery

All deliveries are sent via Royal Mail tracking service or courier.

Our delivery structure is calculated for UK Mainland. Delivery to UK offshore destinations may incur an additional charge that we will contact you about if necessary. For any delivery queries please contact us.

We dispatch orders Monday-Friday (working days only). Your order should be delivered within 2-4 working days from the date of dispatch unless you receive a telephone call or email if any item is out of stock.

Smaller orders are sent via Royal Mail and larger orders via a courier which will require a signature on delivery, so please ensure that if you are not going to be available when your order may be delivered that you put any special instructions in the ‘Delivery Instructions’ box that is present during the order process. This will allow our courier to know what to do should you not be in and it may include instructions to leave with a neighbour or in a secure area. It is the customers responsibility to ensure the delivery information supplied is accurate, as Saltire Candy are unable to check and verify delivery addresses and messages supplied.

If you have requested that your package be left in a safe place, your courier or Royal Mail will endeavour to follow your instructions but if they believe the item may be damaged or that the location is not safe enough they won’t leave it. These instructions are provided at your own risk.  You must ensure that this is a safe option for your delivery as Saltire Candy can’t take responsibility for orders that are asked to be left in places for your convenience and not signed for.

Failure to leave any special instructions will only delay the arrival of your order. If you are going to be out during the day why not have your confectionery delivered to your work address – a delivery from Saltire Candy will get you and your work colleagues taste buds tingling.  If you are not available when Royal Mail deliver then they should leave a card providing instructions of when a re-delivery will be attempted or as to which local post office or depot your package can be collected from.  If an order is returned because of a customer not collecting it from their local sorting office, then the customer will be charged the normal shipping fee for the order to be re-dispatched. This is the charge applied by the courier/Royal Mail and not Saltire Candy.

If your order is sent by courier you will receive instructions with your dispatch confirmation email on how to track the status of your delivery.

Your postage costs will be clearly viewable at the checkout and are calculated by the weight or volume of the items ordered.  Please see guide below.

Weight Kg Standard Delivery 2-4 Working Days
0-1 £3.79
1-2 £3.99
2-5 £6.99
5-10 £6.99
>10 £8.99

Express Delivery

Express delivery service is available via Royal Mail special delivery or via courier. If you opt for the express delivery service your order will be with you within 1-2 days and all express deliveries require a signature on delivery.

Express delivery orders received on a Friday will be despatched the following Monday. If you require your order quicker please enquire at sales@saltirecandy.com and we will endeavour to help in any way we can. There may be an additional charge for this service.

We have made this as simple and cost effective as possible, and prices are set by weight or volume.  See following table as a guide:

Weight Kg Express Delivery 1-2 Working Days
0-1 £4.49
1-2 £6.99
>2 £8.99

Please note: Due to postage and courier restrictions we are unable to offer an express delivery service to the following areas; Northern Ireland, Jersey, Guernsey, Isle of Man, Scottish Highlands & Islands.

European Delivery

At Saltire Candy, we aim to get our confectionery products as far reaching as possible. With that in mind, we offer delivery to a selection of countries within the European Union. We currently deliver to the following countries; Belgium, France, Germany, Ireland, Italy, Norway, Portugal, Spain & Sweden.

We have made this as simple and cost effective as possible, and prices are set by weight or volume.  See following table as a guide:

Weight Kg International Standard Delivery 3-5 Working Days
0-2 £9.49
2 + Rest of Europe Please contact us for a quote

International Shipping

At Saltire Candy, we currently only routinely distribute confectionery within the UK and a selection of countries within the European Union. This is due to various individual country laws on importing of goods and import tax. However, one of our core values is that we will strive to ensure nothing is out of reach for the customer. With that in mind please contact us at sales@saltirecandy.com regarding any international delivery and we will work out if it is possible and the full terms, taxes and shipping costs for you.