Privacy Policy

Data Protection & Privacy Policy

At Saltire Candy we take privacy very seriously. We understand the dangers in the modern online world and we strongly believe in protecting all personal information supplied to us by the customer. One of our values is to ensure the customer has trust and confidence in the service we provide.

This page explains Saltire Candy’s approach to privacy through our website and how it will affect you.

Short form Privacy Policy

Saltire Candy operates as an online retailer through our   website www.saltirecandy.com

Our registered office address is 71 Kings Road, Beith, Ayrshire, KA15 2BJ and our telephone number is 01505 503636.

Saltire Candy of 71 Kings Road, Beith, Ayrshire, KA15 2BJ is the data controller for the Data Protection Act 1998 and the General Data Protection Regulation (“GDPR”).

We may collect and process personal data from you in connection with your use of our service. Below are the key points of how we approach privacy on our website and how it affects you.

  • Google Analytics. We use google analytics in the form of cookies to collect anonymous usage statistics about your visit, such as pages you viewed and products of interest. This helps us to analysis how our visitors use the website and enable us to enhance the customer experience. To find out more about how these cookies are used please follow the link to the Google Analytics privacy site. https://support.google.com/analytics/answer/6004245
  • We never share your data with third parties except to help us deliver our own services such as the courier Royal Mail for delivering your order.
  • If you share personally identifiable information with us we take great care to keep it safe and we will never share it with others without your express permission.

By proceeding to use our service you consent that we may process the personal data (including sensitive personal data) that we collect from you in accordance with our Privacy Policy below.

Please address any questions, comments, complaints and requests regarding our data processing practices to info@saltirecandy.com or via post at Saltire Candy, 71 Kings Road, Beith, Ayrshire, KA15 2BJ.

Long-Form Data Processing & Privacy Policy

Privacy Statement

We Saltire Candy are committed to protecting the privacy of your personal data collected as part of your use of www.saltirecandy.com. This Data Processing Policy forms part of the Terms & Conditions for the use of and access to www.saltirecandy.com.

We regularly review www.saltirecandy.com to ensure we always comply with the Data Protection Act 1998 and the General Data Protection Regulation (“GDPR”) when dealing with your personal data.

We will use your personal data to provide you with the best possible customer service as set out in this Data Processing & Privacy policy and (with your consent) keep you updated about our other services and products. You may amend your consent at any time by changing the appropriate details on your user account or by unsubscribing using the “unsubscribe link” on any marketing related email you receive from us.

We will never provide your personal data to any third parties except to help deliver our own services to you.

What information we collect and why

Cookies

In operating our online store, it is essential for us to capture some information regarding your visit. Like most websites, we capture this using cookies.

Cookies are small pieces of data that websites store in their visitors’ web browsers. A website places cookies in the web browser and then reads the information collected through the cookies every time the user performs an action. Cookies help to improve our services and give you a better customer experience. If you wish to block cookies you can do this in your browser settings. However, without enabling this mechanism, we could not provide you with the smooth experience that you expect while you are navigating our website.

Customer Account

During the initial ordering process in our online store, the customer has the option to sign up for an account. We would be thrilled to do this for you, as it confirms your interest in our online store. It benefits the customer too, as we will remember your information for when you decide to buy our products again, saving you time. Before registering an account, we will ask you to expressly provide your consent to our terms & conditions including this privacy policy. We will not open an account without your consent.

When you sign up for an account, we will record specific personal information about you, such as your name, address, contact details and email address. We also log account and transaction history for our business accounting purposes, and to monitor our business activities.

The online store is provided and managed by our webmaster service, Catch PR Ltd.

Once an account has been opened, consent can easily be withdrawn and your account deleted by contacting us using the contact form available at www.saltirecandy.com or by emailing us at info@saltirecandy.com.

Emails

During the ordering process, we need your email address to be able to send you communication relating to the processing and dispatch of your order. This is necessary to provide the customer with an enhanced shopping experience.

If you provide us with your email address, we may send you emails, either in reply to a specific enquiry, referring to order processing, or if you have opted in to our email newsletters.

We will never provide your personal information or email address to any third parties except where they are specifically employed to help deliver our own services.

With regards to our marketing email newsletters, we manage this through the third-party mailing agent MailChimp. MailChimp takes privacy very seriously and their privacy policy can be found here.

You can opt out of marketing emails at any time by clicking on the “unsubscribe” link contained within any marketing email you receive from us.

Google Analytics

We measure visitors to our website www.saltirecandy.com using Google Analytics. Google Analytics records what pages you view within our site, how you arrived at our site, basic information about the device you used to access the site, such as the web browser software used and the screen resolution. The above information collected is anonymous, the only information we know is that somebody visited our site.

The information collected is used to help us understand what parts of the site are doing well, how people are directed to and arriving at the site and helps us identify what we could do better.

All this information is used to improve the website and enhance the customer experience.

You can learn more about Google Analytics and their privacy policy here and how to opt out.

Online Store & Online Payments

We use the external provider WooCommerce integrated with WordPress to run our online store. WordPress is based in the USA and committed to providing excellent service and takes data protection very seriously.

We use the highly credible third-party payment processors of Stripe or PayPal to process payments for orders generated on our website. By using a third-party payment processor such as Stripe or PayPal we avoid ever coming into contact with your sensitive payment information. When you provide payment details through the ordering process on our website they are sent directly to Stripe or PayPal for processing.

You can learn more about Stripe here and their approach to privacy by viewing their privacy policy.

Also, you can learn more about PayPal here and their approach to privacy by viewing their privacy policy.

Your Personal Data

 How long do we keep your personal data?

We will store your personal data on our systems for as long as you have a valid account with us and for as long as is necessary afterwards to comply with our legal obligations.  For example, we will retain your personal data in an archived form to comply with tax records for as long as is legally necessary. Therefore, we might need to retain certain data even if you ask us to delete it.

Your legal right

You have legal control over your personal data. With that in mind, you may at any time:

  • Request a copy of any personal data we hold about you
  • Request your data is not used for marketing purposes
  • Request any personal data be erased when it is no longer needed
  • Request any incorrect, inaccurate or incomplete data is corrected

If you need to request any of the above actions, lodge a privacy complaint or ask any questions about this privacy policy or about your personal data. Please get in touch with us by email at info@saltirecandy.com or alternatively you can write to us by post at Saltire Candy, 71 Kings Road, Beith, Ayrshire, KA15 2BJ.